Don't depend on your key users or suffer when they quit. His knowledge is not lost. With our experience, innovative problem solving and constant collaboration, ITERIA can increase or completely replace your functional team to bring experts to your business in the implemented business changes, thus guaranteeing a correct and precise operation to achieve closings and generate reports to management. timely.
Don't stop your business. Trust ITERIA to ensure seamless continuity!
As your business requires, our model offers on-site and off-side 24 × 7 consultants who ensure the continuity of the operation and manage corrective actions with priority, with a collaborative and multidisciplinary model. If necessary, we manage Service Request with the manufacturer and execute the diagnoses and action plans until solving the situation.
A formal transition to an end-to-end understanding of systems, processes, and applications to ensure smooth delivery to our service.
- The best ticket for monitoring and solving cases reported by users
- Knowledge base
- Level 2+ functional support
- Our experience allows us to be interlocutors between Oracle Support and the client to achieve faster solutions
- Oracle Applications Operational Support
- The service coordinator supervises and guarantees compliance with the agreed SLA, measures the experience and satisfaction of the end user, supervises the continuous improvement of the processes and communicates with internal or external support teams.
- Continuous improvement through regular reporting and review of support metrics
- Support for testing periodic updates to the Oracle Cloud Service
- Impact analysis and functional testing of periodic updates from Oracle
- Design Business Analyst Verification
- Peer review of correction / improvement
- End user validation for the solution